CONTACT & FAQ
Have any questions or concerns?
We’re ready to help!
Please send us a text or voice message with call-back request. We are not always able to pick up the phone.
Text us or add us to WhatsApp
+49 (0) 179 93 99 544
or send us an email to:
S I Z E S
You are unhappy with your product? No problem. You can either return or replace them.
Please send the items back to:
LIESA MARIA LETTAU
- G E R M A N Y -
As soon as your items returned we will issue a full refund.
Contact us at if you have any concerns or questions about your returns.
IF YOU PREFER TO REPLACE YOUR ITEM
PLEASE CONTACT US VIA EMAIL FIRST!
Do you provide International delivery?
Yes. We ship worldwide through DHL or Hermes.
How do I return an item?
Please contact us at firstname.lastname@example.org. We will assist you to return or replace your item.
What is your returns policy?
We accept returns if you are not happy with your product. However, we are also willing to fix the product to fit you and send it back to you or exchange it.
Can I get a refund on customized Items?
You ordered a customized item? Depending on the type of adjustment there may be a refund on the basic price. Any additional cost for adjustments will not be refunded.
How do I track my order?
We will provide DHL international or Hermes tracking number and you can subsequently track the package through DHL or Hermes tracking website.
For orders within Germany we use BüWa shipping without a tracking number!
How can I contact your couriers?
You may contact DHL directly or contact us and we will help you trace your order.
What are your delivery options?
We ship through DHL or Hermes.
Which size fits me best?
Please check the table above.